Fitbit Step Counter Not Working

Good to hear that it is working now after the all the steps that you both have.

Fitbit step counter not working.

This guide will walk you through fixing any issues you have with your fitness tracker not recording your steps. Tjharding and charlie2869 you ve done an excellent job troubleshooting your fitbit. For fitbit versa lite edition and fitbit versa 2 hold the back button for 10 seconds. However it continues to track my heart rate.

Before to continue with the next steps i d like to know what you can see on the display of your fitbit. I had to do that and had a new watch in 4 days just watch no band or anything else but not a problem. Your device registers 1 floor when you climb about 10 feet or 3 meters. The fitbit is halfway charged currently.

On your versa 2 swipe over and select the timer option. For fitbit versa and fitbit ionic press and hold the back and bottom buttons until you see the fitbit logo on the screen. Through our testing we ve found fitbit to be among the most accurate in sleep tracking heart monitoring and step counting with its in house algorithms improving all the time. When it fails to do that it feels like there s no point having the tracker.

Simply press the side button on your charge 4 while it s turned on. Contact fitbit explain problem try their solutions if doesn t work have them send form for a new one. Fitbit devices have a finely tuned algorithm for step counting. Your fitbit fitness tracker is supposed to record various things like steps calories and time.

Fitbit devices don t count floors on stationary exercise equipment such as a stairmaster or treadmill or when you go down a flight of steps. Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed. When working at a desk cooking or performing other activities with arm movements a device on your wrist may add some steps. Let go of the buttons.

If you still have issues with your device turn it off and turn it back on. Is this responding when trying to charge it. The length of your charge varies depending on your device but there are ways to extend it. However my step count if frozen at 13 063 steps and will not count anymore steps or miles calories stairs etc.

Your tracker should vibrate. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. If everything is properly connected and still not working try plugging it into a different usb port.