Heydy community moderator fitbit.
Fitbit records too many floors.
From the fitbit app dashboard tap or click the account icon.
Thanks for taking the time to report the situation you are experiencing with your charge 3 tracking floors.
Choose your device and follow the on screen instructions to continue.
It also has to make an assumption about how many feet a floor is so it s possible that the actual distance between your floors differ which could also throw off the numbers.
Your charge 2 is counting too many floors.
Pressure changes due to things like weather or gusts of wind may record floors.
Though your tracker is designed to look for pressure changes based on elevation gains pressure changes due to other causes such as a gust of wind a weather change or opening a door can occasionally cause your tracker to.
This is the story of how i managed to climb 700 floors without actually climbing 700 floors earning the.
Whenever there is a storm brewing my fitbit seems to claim more floors.
Too many floors recorded.
I tested it out and sure enough that.
Your device registers 1 floor when you climb about 10 feet or 3 meters.
Once you reach the top of both flights of stairs stop to look at the number counted.
I just received the following insanely unhelpful response.
Of course the app shows too many floors because it gets its data from the tracker which is wildly miscounting floors.
Part of fitbit s community system are badges you can achieve by hitting some milestones.
In this case there are a couple of things that may be causing your tracker to record extra floors.
Today it said 39 when i know it s only been 7 i ve seen the posts regarding barometric press.
Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation.
Walk up the 2 flights in a row trying not to stop at any point.
I believe the fitbit tracker uses an altimeter to determine floors by barometric pressure.
Use your tracker for a few days and let me know if still tracking extra floors.
By any chance have you left the tracker close to a fan.
I have had my fitbit one since march.
Put on your tracker and check the number of floors before you begin to walk.
If the number of floors counted is significantly off please reply to me so i can determine which steps should we take next.
Too many floors recorded.
Keep in mind that your charge 2 records a floor climbed every time it detects an elevation gain of 10 feet combined with constant motion and does not count floors descended.
The reason i m asking this is because the altimeter that the trackers that count floors have i s a sensor that calculates altitude based on atmospheric pressure.
Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed.
Tap set up a device.
I measured my stride to set it up and i ve been impressed with how accurate it s been.
It feels like every single time i reply to support i get a response back that is somehow even less helpful than the previous responses and i don t think support is reading the history to even know what they re replying to at this point.
