Tap set up a device.
Fitbit counting too many floors.
Also please check this helpful article for details on some environmental factors that may track extra floors.
Though your tracker is designed to look for pressure changes based on elevation gains pressure changes due to other causes such as a gust of wind a weather change or opening a door can occasionally cause your tracker to register extra floors.
Be sure to keep your fitbit device and app up to date to ensure you receive the quickest resolution.
Use your tracker for a few days and let me know if still tracking extra floors.
Fitbit devices that count floors have an altimeter sensor that detects when you go up in elevation.
Fitbit devices that count floors have an altimeter sensor that can detect when you re going up or down in elevation.
Heydy community moderator fitbit.
As it may track floors while doing everyday tasks and atmospheric pressure changes.
Your device registers one floor when you climb about 10 feet at one time.
If you climb a long staircase you may find that the tracker s floor count doesn t match how many floors you ve gone up because the floors in the building are taller than 10 feet.
Your device registers 1 floor when you climb about 10 feet or 3 meters.
Even something as simple as opening a door can sometimes cause your fitbit to register extra floors.
For example if you climb 4 floors that are 13 feet tall for a total gain of 52 feet your tracker might tell you that you ve gone 5 floors because it assumes that each floor is about 10 feet.
Once you reach the top of both flights of stairs stop to look at the number counted.
Each flight of stairs should be at least 10 feet tall.
From the fitbit app dashboard tap or click the account icon.
Walk up the 2 flights in a row trying not to stop at any point.
Mowing the lawn can be a cause of an elevated count as can many other activities.
Obviously they have the technology it s just not working in this tracker.
I made sure the firmware was up to date am charging it and will try it one more day if i get the same result back it goes.
Your device uses changes in barometric pressure combined with the steps you take to calculate floors climbed.
However bumpy trails or the vibrations while your hand is on the motor ride can sometimes cause your fitbit to register extra steps and floors due to the air that may pass on the altimeter on the versa.
Put on your tracker and check the number of floors before you begin to walk.